I want you to be completely happy with your Design Bay purchase, so here are a few common questions to help you make the right choice. If you have a question that isn’t listed here, feel free to contact me and I’d be happy to help.
How do I find out my ring size?
To measure your ring size, you can use our ring guide or visit your local jewellery store for a professional fitting. I recommend getting a professional fitting before choosing your Design Bay ring, to make sure you order the right size.
Can I add my own quote or message?
Of course you can! Design Bay rings are laser etched with 2.2mm text, based on a size M ring. If you want to provide a custom message, it needs to be a maximum of 18 characters, including spaces. If your ring size is smaller than an M, the size and spacing of the text may vary. If you’re not sure whether your custom message will fit, please get in touch.
Can I get my ring gift wrapped?
All Design Bay rings are delivered in a signature box. During the checkout process, you’ll have the option of sending your ring as a gift. This allows you to write a personal message for each item and make sure the invoice is not included with the gift package.
What payment methods do you offer?
I accept PayPal and credit cards, including Visa, Mastercard and American Express. I use premium encryption technologies to protect your information and do not store your payment details at any time.
Can I change my order?
I start creating your jewellery as soon as I receive your order, so unfortunately you can’t make any changes once your payment has been processed. If you have any questions about your order, please get in touch.
What’s your returns and exchanges policy?
It’s unlikely that your Design Bay ring will be faulty, as I check each piece before it’s sent to you. However, if your ring is damaged I will gladly offer an exchange if it’s returned to me unworn within 30 days and accompanied by a sales receipt. If the ring doesn’t fit, I’m happy to adjust it to the correct ring size, as long as it’s returned in a saleable condition within 30 days of purchase and accompanied by a sales receipt. The resizing will cost 20% of the value of the ring, plus postage and handling. Resizing incurs an additional cost, due to changes to the ring design and laser inscription.
All returns need to be sent via an insured method to:
PO Box 98
Ferny Hills DC QLD 4055
Do you ship internationally?
At this time, I only accept orders for addresses within Australia.
What is the difference between 9ct and 18ct?
18ct is stamped with either 18ct or 750, which means that 75% of the metal is pure gold, 12.5% is copper and 12.5% is silver. 9ct rings are stamped either 9ct or 375, which means that 37.5% of the metal is pure gold and 62.5% is copper and silver. As a result, 18ct rings have a more yellow gold colour, while 9ct rings have a more copper colour.
What’s the difference between white gold and platinum?
White gold and platinum are two different metals, with different properties. 18ct white gold is made from 75% pure gold and 25% silver and palladium (an alloy which turns the metal white). Platinum used in rings is made from almost 100% pure platinum (95%). Because it is a heavier and denser material, it not only weighs more, but lasts longer. The other benefit of platinum is that it does not need to be rhodium plated, as white gold does. Because 18ct white gold is made of 75% pure gold, in its natural state it has a slight yellow tinge. These rings are coated with a white solution called rhodium. The rhodium plating is used to make the white gold look white. Depending on how often the ring is worn, this coating can last from one to three years.
What quality diamonds do you use?
All diamonds are F/G colour, VS quality (very small inclusions). VS quality diamonds have minor inclusions that are somewhat easy for a trained grader to see when viewed under 10 x magnification. Normally, the inclusions in VS diamonds are invisible without magnification, however some inclusions may be visible.