Shipping

All inspirational Design Bay rings come with complimentary shipping and can be delivered anywhere in Australia. For peace of mind, all shipments are delivered via tracked Express Post.

Design Bay rings are unique and are made to order so please allow between 13-17 business days for delivery. For custom made rings incorporating rare one-of-a-kind gemstones, which need to be individually sourced, please allow between 23-32 business days. Please note that we are unable to deliver orders to PO boxes. If you have any questions about your order, please visit the FAQs page or get in touch. Every effort is made to deliver your ring on time, however in the event of a delivery delay, you will be notified via email.

If for any reason your Design Bay ring does not arrive within 5 business days of the expected delivery date, it is your responsibility to inform me via email so I can make enquiries with the courier to ensure your inspirational ring is delivered as soon as possible and you are notified of a revised delivery date. Design Bay Jewellery will not be held liable for any loss or damage as a result of a late delivery. It is highly unlikely that your Design Bay ring is lost in transit, however if your ring does get lost, an inquiry will be made with the courier. It is up to the discretion of Design Bay Jewellery as to whether or not a replacement ring will be sent out at our expense. If an incorrect delivery address is entered at the time of ordering, Design Bay Jewellery is not obliged to cover the cost of a new ring.

 

Returns

I want you to love your Design Bay ring, that’s why I offer a Love It or Your Money Back Guarantee. If for any reason you do not love your inspirational ring, I need to know why. Simply contact me via the contact page and in 15 words or more, let me know why you are not 100% satisfied with your Design Bay ring. Your honest feedback will help improve the service and product offering of Design Bay Jewellery. Once your feedback has been acknowledged, your ring will need to be returned in its original condition and accompanied by a tax invoice within 14 days of delivery for a full refund. Upon receipt, your ring will be inspected and the refund will become void if there is proof that the ring has been worn altered, resized, scratched or damaged in any way.

I personally check the quality and workmanship of every Design Bay ring before posting it out to you, however in the unlikely event that your inspirational ring is faulty or not to your specifications, you are entitled to a full refund, provided the ring is unworn, in its original condition and accompanied by a tax invoice within 14 days of delivery.

Whilst I offer free complimentary shipping when delivering your order, I kindly ask that you cover the shipping charge when returning your Design Bay ring. All returns need to be sent via tracked express post to:

Design Bay
PO Box 98
Ferny Hills DC QLD 4055

See our Terms and Conditions