Shipping & Returns

Made Especially for You

Every Design Bay ring is individually made. Once your design has been approved, please allow approximately 6–11 weeks for your ring to be completed.

If your ring requires a particularly rare or one-of-a-kind gemstone to be sourced, the timeframe may vary. I’ll discuss this with you before we begin and keep you updated along the way.

Delivery & Tracking

Once your ring is finished and has passed its final quality check, it will be carefully packaged and sent via tracked Express Post to the delivery address provided.

You’ll receive tracking details once your ring has been dispatched so you can follow its journey to you.

Please check that your delivery details are correct before your ring is dispatched. Design Bay Jewellery cannot be responsible for delivery issues caused by an incorrect address supplied by the customer.

Have a Special Date in Mind?

If you’re creating your ring for a birthday, anniversary or another meaningful date, please let me know when you first enquire.

Because every ring is individually designed and made, I can’t guarantee expedited production, but I’ll let you know what may be possible before we begin.

International Enquiries

Design Bay primarily works with clients within Australia. If you’re based overseas and would like to create a ring with me, please get in touch before placing an order so I can discuss delivery options and what may be possible for your location.

International customers are responsible for any applicable customs duties, taxes or import charges imposed by their country.

Change of Mind

Because Design Bay rings are custom made to your individual specifications, I do not offer returns or refunds for change of mind.

You’ll have the opportunity to review and approve your design before manufacturing begins, so we can make sure the details feel right before your ring is made.

Ring Size & Alterations

Because your ring is made specifically for you, it’s important to confirm your ring size before manufacturing begins.

If an alteration is requested after your ring has been made, I’ll let you know what is possible and advise you of any associated cost before proceeding.

If Something Isn’t Right

Every ring is carefully inspected before it leaves Design Bay. If your ring arrives damaged, appears faulty or is not as agreed, please contact me as soon as possible with details and photographs so I can help.

Depending on the circumstances and in accordance with your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Please contact me before returning a ring so I can provide the appropriate return instructions.