Read these Terms & Conditions of Use carefully before using this website.

Terms & Conditions

Welcome

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern designbay.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “I”, “Us”, “Our” and “We” refers to designbay.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and designbay.com.au’s rights and obligations to each other.

It is an essential pre-condition to you using our website that you agree and accept that Design Bay Jewellery (designbay.com.au) is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

As a purchaser, the use of any product purchased from Design Bay Jewellery and this website is at your own risk. The purchaser and/or user indemnifies and holds Design Bay Jewellery, the provider harmless against any injury, loss or damages which may be suffered as a result of using any of the products sold by Design Bay Jewellery.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), designbay.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Goods are delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Design Bay rings are unique and made to order so delivery may take between 13-17 business days. For custom made rings incorporating rare one-of-a-kind gemstones, which need to be individually sourced, delivery may take between 23-32 business days. Lost or damaged orders must be resolved with Australia Post or the courier company directly. Design Bay Jewellery will not be held liable for goods that are damaged or lost in transit. Replacement of lost or damaged items is made at the discretion of designbay.com.au.

Design Bay Jewellery handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. This Returns Policy (“Policy”) applies to purchases made from Design Bay Jewellery through our online jewellery store at https://designbay.com.au. The expressions “we,” “us,” and “our” refer to Design Bay Jewellery.

1. Change of Mind Returns

As our rings are custom made to specific specifications, we do not offer change of mind returns. However, we value customer satisfaction, and if you are not 100% happy with your purchase, we will make reasonable efforts to accommodate necessary alterations to ensure your satisfaction. The cost of such alterations will be borne by you at the cost price for making the requested changes. Please note that this does not cover scenarios where the customer has chosen an incorrect ring size.

2. Feedback and Customer Dissatisfaction

We believe in the quality of our bespoke rings and strive to provide excellent products and services. If, for any reason, you are not satisfied with your purchase, we would love to hear your feedback. Please contact us via email, the contact page on our website, or any available contact method, and provide a detailed explanation to let us know why you are not satisfied. Your honest feedback will help us improve our service and product offerings.

3. Faulty Product Returns

In accordance with your rights under the Australian Consumer Law, if the item is faulty or does not meet your specifications, we will rectify the situation. Every ring undergoes thorough inspection before dispatch, but in the unlikely event that your ring is faulty or not as specified, you are entitled to a full refund.

3.1 Eligibility: Faulty product returns are accepted within 14 days of delivery.

3.2 Conditions:
3.2.1. The ring must be unworn and in its original condition.
3.2.2. The return must be accompanied by a tax invoice.
3.2.3. Faulty returns must be made via pre-paid post, with the responsibility for any loss or damage until delivery to us lying with the customer. We recommend insuring the returned items during delivery (e.g., Australia Post ‘Extra Cover’).
3.2.4. Include a copy of your shipping confirmation email or order confirmation email in the return package.

3.3 Refund/Resolution: Upon receipt of the returned ring and its inspection and assessment by us, we will determine the appropriate resolution. This may involve repair, replacement, or a full refund, depending on the nature of the fault.

3.4 Refund Processing: Any refund, repair, or replacement will be processed within a reasonable time frame, usually within 30 days of receipt. Refunds will be issued using the same method of payment used for the original purchase.

All returns are to be sent via registered Australia Post to:

Design Bay Jewellery
Brisbane Club Tower
Level 1, Suite 400
241 Adelaide Street
Brisbane QLD 4000

Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Design Bay Jewellery.

Please note:
• All returns are subject to inspection and assessment by Design Bay Jewellery
• Refunds will only be made to the debit/credit card or finance account used for the original purchase.
• This Policy does not affect your statutory rights under the Australian Consumer Law.

If you have any questions or require further assistance regarding our Returns Policy, please contact us using the available contact methods. Thank you for choosing Design Bay Jewellery for your jewellery needs.

All prices quoted on this website are in Australian Dollars (AUD). Prices quoted are correct at the time of pricing however may be subject to change.

designbay.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between designbay.com.au and the owners of those websites. designbay.com.au takes no responsibility for any of the content found on the linked websites.

designbay.com.au’s website may contain information or advertisements provided by third parties for which designbay.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

To the fullest extent permitted by law, designbay.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. designbay.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of designbay.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

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At designbay.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. designbay.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. designbay.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data designbay.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

designbay.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

designbay.com.au may be required, in certain circumstances, to disclose information in good faith and where designbay.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of designbay.com.au. designbay.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then designbay.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. designbay.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

designbay.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

These terms and conditions represent the whole agreement between you and designbay.com.au concerning your use and access to designbay.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and designbay.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.